FAQs

No, 1mg helps you connect to the nearest partnered pharmacy that can fulfill your order. We partner with verified pharmacies, which work with registered pharmacists.

The prescription that you provide to us is validated by a team of pharmacists and is then passed on to a pharmacy in your vicinity. The sale of medicines can only be done by a licensed pharmacy under the supervision of a pharmacist.

We check if a registered medical practitioner has generated the prescription. We then look at the date of visit and duration of medication, to check if the prescription has expired. We also check if the quantity of medicines ordered matches with the prescription.

No. After we validate the prescription, our vendor will then confirm the stock availability. We will send you a SMS and email, if we are unable to fulfill some medicines.
As a lead generation platform, we only connect you to the pharmacy - which after due verification of credentials and your prescription – may confirm your order. Please read the terms and conditions of the website.

Yes. As per the government regulations, patient must be in possession of the original prescription at the time of delivery. So keep it handy when our delivery personnel comes to visit you.

Medicine prices vary by geographical location and often change on a day to day basis due to regulations and distributors. The prices listed on our site act as guidance and help you understand if you are paying the right price for your medicines.

The same medicine often comes in different strengths, usually indicated by salt weight. Further they come in different packs, aimed at frequency of usage. Please check for the correct version of the medicine specified by your doctor.

We have many qualified pharmacists onboard who scan thousands of products to provide you the relevant and useful information about your medicines. We periodically review and update the information you use. Please read our Terms & conditions to understand your responsibilities and liabilities.

You can click on the “Report error” link on any product page and send us the correct information. Our pharmacists will then validate your request and edit the information.

Substitutes depend on the composition and strength of constituent salts. Substitute are medicines made by other manufactures using the same salt composition as your prescribed medicine .These medicines are often more affordable. Please note that substitutes change with the salt strength, even for same medicine name.

Yes, you can buy other substitutes if your prescription lists the salt names instead of a brand name. You can always encourage your doctor to write salt names on your prescription instead of a specific brand name.

You will receive regular SMS & Emails about your order. You can also track your order from your order history section. If there is any delay or change in your order, our customer care will call and inform you.

You can cancel your order till we ship it. Orders once shipped cannot be cancelled.

We accept returns if the medicine provided to you does not match your order, or if the medicine is past its expiry date. Refund requests can be made up to seven days after the order is delivered.

Yes. You can send the list of medicines, your full address, contact number and valid prescription to [email protected]. We will then process the order and send you a confirmation.

Please contact us at [email protected]. Ensure that your subject line is 'Business Development' for faster reverts.

The product is being supplied directly by the vendors associated with the Company and the Vendor concerned shall solely be responsible for the authenticity and genuineness of the product so ordered.